Working in partnership, GrahamSystems can provide a range of services; from routine maintenance and backup to implementing sophisticated applications that manage security and disaster recovery.

For your peace of mind, every solution we offer can be supported by comprehensive maintenance and support service level agreement (SLA).

Each SLA is bespoke to each client’s requirement in terms of equipment covered and the level of support needed.

We have three packages to choose from, GOLD, SILVER and BRONZE which include:-

• Regular Health Checks
  GrahamSystems can undertake a full review of your IT infrastructure identifying any areas of poor performance. A full action plan can be detailed and implemented as required to ensure that your business is operating at peak efficiency.
  
• Dedicated Response Times
  Dedicated response times are essential for minimal disruption and depending on your requirements GrahamSystems have response times to support your business needs allowing you to focus on your core business.
  
• Access to technical support help desk and engineers
  GrahamSystems are just a phone call away; our IT Help Desk provides first-level technical support by certified engineers.
  
• Storage Area Networking
  Digital information is a critical component of business today. The volume of information that needs to be captured and managed grows every second – and that data often needs accessed round-the-clock. SAN is a high-speed, special purpose network that connects different types of data storage devices with associated servers. A SAN may extend to multiple or even remote locations for backup and archival storage.